At Nexgen Herbal, customer satisfaction is our top priority. We ensure that our products are of the highest quality and strive to make your shopping experience seamless. However, if you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return most items purchased directly from our website within 30 days of receipt for a full refund or exchange. To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (invoice or order confirmation).
Non-returnable items:
- Perishable goods such as herbs or products that have been opened.
- Personal care items like skincare products that have been used.
- Gift cards and downloadable products.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us immediately at [[email protected]].
Return Shipping
The customer is responsible for paying for their own shipping costs for returning an item, except when the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund within the given time frame, please first check with your bank or credit card company. If you’ve done this and still haven’t received your refund, contact us at [[email protected]].
Contact Us
For any questions regarding returns or refunds, feel free to reach out to our customer support team via email at [[email protected]].
