1. What is Nexgen Herbal?
Nexgen Herbal is a trusted provider of natural and herbal products, focusing on promoting health and wellness through high-quality, plant-based remedies. We specialize in a range of herbal supplements designed to support various health needs.
2. How do I place an order?
To place an order, simply browse through our website, add the desired products to your cart, and proceed to checkout. You’ll be prompted to enter your shipping details and make payment via our secure payment gateway.
3. What payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard), as well as online payment options such as PayPal and Apple Pay. For UAE-based customers, we also offer cash on delivery (COD).
4. How can I track my order?
Once your order is confirmed, we’ll send you a tracking number via email. You can use this number to track your shipment directly through our courier partner’s website.
5. What is your return policy?
We offer a 14-day return policy for unopened and unused products. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return and receive further instructions.
6. How long does shipping take?
Shipping times vary depending on your location. For orders within the UAE, delivery typically takes 2-4 business days. International shipping may take 5-10 business days. Delays due to customs or other unforeseen circumstances will be communicated to you.
7. Are your products safe?
Yes, all our products are made from natural, high-quality ingredients. They are thoroughly tested for safety and efficacy. However, if you have any specific allergies or health conditions, we recommend consulting with a healthcare professional before use.
8. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location. During checkout, you will see the available shipping options for your country.
9. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel, please contact our customer service team with your order details.
10. Are your products vegan-friendly?
Many of our products are vegan-friendly. You can check the product descriptions or labels for specific details about ingredients to ensure they meet your dietary requirements.
11. How do I contact customer service?
You can reach our customer service team via email at [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
12. Do you offer bulk or wholesale purchases?
Yes, we offer bulk and wholesale options for many of our products. If you’re interested in purchasing in large quantities, please contact us at [email protected] for more information.
Thank you for visiting Nexgen Herbal. If you have any additional questions or need further assistance, feel free to reach out—we’re always here to help you on your wellness journey!
